Turnaround time is 14 business days for processing, excluding weekends, holidays and transit time. In the event additional business days are required during a high traffic period, affected customers will be contacted via email. Returns and exchanges are not accepted due to the nature of made to order goods. A 25% restocking fee applies to cancellations. Custom/bespoke orders may not be cancelled. Multiple orders are combined where possible with S/H overages refunded.
Packages lost via a non-insured method are the full responsibility of customer once shipped. Priority is an option for Domestic U.S. orders and covered up to $50. Additional coverage is available. Insurance is offered up to $100 for international orders at a nominal fee to cover the value of goods. All First Class shipments are ineligible for replacement of lost packages without the addition of coverage. Insurance must be purchased in conjuction with product(s). Shipping charges are non-refundable. Black Violet is not responsible for taxes/duties/fees imposed by a state/country.
Discontinue use if skin sensitivity or allergic reaction occurs with any ingredient. Avoid eye area & mucus membranes with application of products. If you are pregnant or receiving treatment for a medical condition, please consult a physician about essential oils prior to use.